Terms & Conditions
These terms and conditions apply to this website and to the transactions related to my products and services. You may be bound by additional contracts related to your relationship with me or any products or services that you receive from me. If any provisions of the additional contracts conflict with any provisions of these terms, the provisions of these additional contracts will control and prevail.
Customer Care
TD Prints is committed to ensuring the service is polite, helpful, professional and honest and the product you receive is of high quality.
Order Turnaround
I aim to have all orders in the post the same day when ordered before 11am. On occasion this may not be possible due to current order volumes. This is due to the custom nature of my products. If you have a specific deadline needed please reach out to me and I’ll be able to set expectations.
Cancellation Policy
If you have placed an order with me and I haven’t started working on your order you are entitled to a full refund.
Once I have started your custom order you are no longer eligible for cancellation as your custom order cannot be resold.
If your order isn’t a custom order you can cancel up to the point of your order being collected by Royal Mail. This needs to be requested via email to tasha@tdprint.co.uk followed up with a phone call to 07494675096 to ensure your email is picked up before Royal Mail collection.
Any queries, complaints or issues regarding items or service can be sent to tasha@tdprints.co.uk.
Your statutory rights are unaffected.
Refunds/Returns Policy
No refunds or returns on custom orders. I will replace the item, if faulty.
Sale/Clearance/Tester orders aren’t eligible for refund or return.
Please inform me of any issues within 7 days of receiving your order (delivery date)
Items eligible for returns must be received back in a saleable condition before a refund will be issued. Return postage is the buyer’s cost. If the item is faulty I’ll provide a return label.
I cannot be held responsible for items damaged or lost in return shipment. Therefore, I recommend an insured and trackable mail service. I am unable to issue a refund without receipt of the goods or proof of received return delivery.
Any queries, complaints or issues regarding items or service can be sent to tasha@tdprints.co.uk.
Your statutory rights are unaffected.
Copyright & Trademark Policy: If an order cannot be fulfilled because the submitted artwork infringes copyright, trademarks, or other intellectual property rights, no monetary refund will be issued.
The full value of the affected item(s) will instead be credited to the customer’s TD Prints account for use against a future order.
It is the customer’s responsibility to ensure they have the necessary rights, licences, or permissions to reproduce any artwork submitted for printing.
Shipping/Delivery Policy
I send your order out via your requested delivery option, where possible. Please note this may change depending on the weight and size of your parcel.
Royal Mail Tracked 48 (Delivery aim 2 days – Not a guarantee)
Please allow 2-5 working days from dispatch – possibly longer at busy periods of the year.
Free Tracked 48 Delivery
Free Royal Mail Tracked 48 delivery is available on qualifying orders with a basket value of £75 or more.
To qualify for free delivery, orders must:
– Be under 2kg in total weight.
– Fit within Royal Mail Medium Parcel size limits.
– Be dispatched to a UK address where Royal Mail Tracked 48 is available.
Orders that exceed 2kg, exceed Royal Mail Medium Parcel dimensions or require an alternative courier due to size, weight or destination will not qualify for free Tracked 48 delivery.
In these cases, the appropriate shipping charge will be applied at checkout.
TD Prints reserves the right to amend or withdraw this offer at any time without prior notice.
Royal Mail Tracked 24 (Delivery aim 1 day – Not a guarantee)
Please allow 1-3 working days from dispatch – possibly longer at busy periods of the year.
Royal Mail Special Delivery by 1pm
Will be delivered next day by 1pm. Order processing times not included. Deliveries to Northern Ireland and remote locations aren’t guaranteed.
Royal Mail Special Delivery Next Day
Will be delivered next day. Order processing times not included. Deliveries to Northern Ireland and remote locations aren’t guaranteed.
Royal Mail Special Delivery Guaranteed services have postcode exceptions where delivery by 1pm is not possible. Exceptions include parts of AB, BT, GY, HS, IM, IV, JE, KW, PH, and ZE, often restricted to 5:30 pm or 2-3 day delivery. No refunds will be provided for this service if you’re address is within these exceptions.
Please note: Orders placed on Fridays using Special Delivery may not be delivered until Monday.
DPD Next Day Delivery
DPD Next Day Delivery is available to UK Mainland addresses only for a fixed fee of £10.00.
Orders are collected by DPD on the next available collection day after your order is completed and dispatched. Delivery is typically made on the next working day following collection; however, delivery times are estimates and are not guaranteed.
This service is not available for:
Northern Ireland.
The Isle of Man.
The Isle of Wight.
The Scottish Highlands & Islands.
The Scilly Isles.
Other remote UK postcodes as defined by DPD.
The following postcode areas are excluded from this service:
BT, IM, TR21–TR25, AB35–AB38, AB53–AB56, FK17–FK22, IV1–IV56, KA27–KA28, KW1–KW17, PA18 & PA20–PA80, PH3, PH5–PH50, PO30–PO41.
If a DPD Next Day service is selected for an excluded postcode, TD Prints reserves the right to:
Contact the customer to arrange an alternative delivery method and any additional postage charges where applicable; or refund the DPD delivery charge and dispatch the order using an alternative suitable service.
TD Prints reserves the right to amend, suspend or withdraw this delivery option at any time without prior notice.
Evri Next Day Delivery
Delivery is expected the next working day from the date of collection from drop off shop.
Please note: Deliveries to certain remote UK locations may require use of Evri’s 2–4 day shipping service instead.
Evri 2-4 Day Delivery
Delivery is expected in 2 – 4 working days from the date of collection from drop off shop.
Occasionally I will use other courier companies depending on order volumes and service delivery.
Delivery Services
Delivery times quoted on the website are estimates only and are not guaranteed. While TD Prints will always aim to dispatch orders within the stated turnaround times, delays caused by couriers, adverse weather, industrial action, or other circumstances outside of our control are the responsibility of the delivery provider.
Once an order has been collected by the courier, TD Prints cannot be held responsible for delivery delays, lost parcels or failed delivery attempts. Any delivery issues will, however, be investigated with the courier and assistance will be provided wherever possible.
Payment Methods
My website supports payments via debit / master Card, ApplePay, GooglePay, PayPal, ClearPay and Klarna depending on the device you are accessing from.
DTF Transfer Application & Testing
TD Prints supplies ready-to-press DTF transfers and provides application instructions based on my own testing and manufacturing recommendations. However, due to variations in heat press equipment, pressure capabilities, garment materials, environmental conditions and application methods, TD Prints cannot guarantee identical results across all customer setups.
It is the customer’s responsibility to carry out adequate testing using their own equipment, garments, and production processes before producing items for resale or customer orders. This includes, but is not limited to:
- Application testing on the intended garment type(s)
- Wash testing to verify durability and adhesion
- Assessment of colour, appearance and finish
- Confirmation that the customer’s equipment is capable of achieving the required temperature, time and pressure consistently
By purchasing DTF transfers from TD Prints, the customer acknowledges that application results may vary depending on their equipment and processes.
TD Prints shall not be liable for losses arising from the use of unsuitable equipment, incorrect application, insufficient pressure, inaccurate temperature readings, inadequate testing, failure to perform wash tests or incompatibility between the transfer and the customer’s chosen garment or production method.
Customers should not commence production runs or sell finished products until they are satisfied that their equipment, garments and application methods achieve the required results.
Laminated Foam Boards: Orders for laminated foam boards require an additional working day for production to allow prints to fully de-gas before lamination is applied. This process is essential to achieve the highest quality finish.
Due to the personalised manufacturing process, minor cosmetic imperfections may occur but do not constitute a fault and will not affect the intended use or functionality of the product.
Sticker/Design Creation
TD Prints hold all copyright for all and anything I design. No person may reproduce any copyright work in any format.
Artwork Requirements & Responsibility
Customers are responsible for ensuring that all artwork uploaded for any print service is print-ready. This includes (but is not limited to) correct sizing, layout, transparency and image quality. Artwork should be supplied at 300 DPI with a transparent background, where required.
I am unable to take responsibility for the finished print where artwork supplied is not suitable for the product ordered. This includes issues such as low resolution, unwanted backgrounds, overlapping elements, incorrect sizing or other design faults present in the uploaded file.
I offer an optional DPI & transparency check service to confirm that the uploaded file meets these requirements. Please note that this service does not include a full artwork review and does not guarantee the design will print as you expect. It does not cover layout issues, layering problems or design intent.
By placing an order, you acknowledge that printing services are provided exactly as the artwork is supplied. I do not make any changes to any artwork supplied, unless otherwise agreed beforehand.
No refunds or reprints will be issued for artwork upload issues outside of my control.
Order Processing
No orders will be started/completed unless full payment is made upfront.
I do allow you to add onto orders if your additional order is before 11am. Please include your order number in the notes section at checkout for the add on order.
The best contact methods for me is either Whatsapp on 07494675096 or Email via tasha@tdprints.co.uk if you have any questions or would like a custom order processing as I can send an direct invoice instead.
Buy Now, Pay Later – Klarna & Clearpay
I now offer Klarna and Clearpay as payment options at checkout to help spread the cost of your order.
By selecting Klarna or Clearpay, you agree to their individual terms and conditions:
Please ensure you read and understand the terms before selecting these options. Any questions or issues with payments made via Klarna or Clearpay should be directed to their customer service teams.
Please note: Orders placed using these services are still subject to my standard dispatch and returns policies.
Last updated 14/07/2026